Effective 18 May 2026 · Version 2026-05-18-v1-draft
Town Planner Pro is a productivity tool for planning and development professionals. It helps users conduct site appraisals by gathering public planning and environmental data, supporting on-site note and photo capture, and assisting with document preparation. It is not a substitute for qualified planning, legal, surveying, or property advice.
The service is offered only to professionals and businesses subscribing for business purposes. It is not offered to consumers. By subscribing you confirm that you are acting for purposes relating to your trade, business, craft or profession.
Users are responsible for exercising their own professional judgment. Outputs generated by the tool — including constraint reports, AI-assisted analysis, site appraisal documents, and development plan extracts — are informational aids only. Users must verify all data against the upstream source authorities before relying on it for any decision or advice to clients or third parties.
Constraint and mapping data is retrieved from third-party public data sources including but not limited to: Ordnance Survey, Environment Agency, Defra, Historic England, Natural England, planning.data.gov.uk, and individual local planning authority data services. Town Planner Pro presents this data in good faith but does not warrant its accuracy, currency, or completeness. Where the upstream source is incorrect or out of date, Town Planner Pro will reflect the source data as published. A full list of data sources is available in Settings → About.
Town Planner Pro offers AI-assisted analysis powered by third-party AI providers (currently including Anthropic Claude, OpenAI ChatGPT, and Google Gemini). Two access modes are available, selectable in Settings:
(a) Included. On subscription plans that bundle AI, calls are routed through Town Planner Pro's servers to a provider Town Planner Pro Ltd selects and manages on the user's behalf. Where we change the underlying provider and the change involves a sub-processor not already listed on our published sub-processor page, we give at least 14 days' notice via that page and by email. Your prompts and the AI responses pass through Town Planner Pro's servers; token-count metadata is logged for billing and fair-use enforcement; prompt and response contents are not intentionally stored in our persistent databases and are retained only to the extent technically necessary to deliver the response. A reasonable monthly fair-use cap applies; the cap may be revised on notice.
(b) BYOK (Bring Your Own Key). Users supply their own API key for a supported provider. The key is stored only in the user's browser storage on the device that entered it. AI prompts and responses travel directly between the user's browser and the chosen AI provider. Town Planner Pro Ltd does not receive or store the content of those prompts or responses and is not the recipient of that data transmission. For the avoidance of doubt, in BYOK mode you act as the controller of any personal data contained in your prompts. Use of the relevant AI provider is governed by that provider's own terms of service and pricing, which the user accepts directly with the provider.
Under both modes, the quality, accuracy and appropriateness of AI outputs depend on the underlying model. Town Planner Pro does not generate, validate, or take responsibility for AI-generated content. Users must critically review all AI outputs before relying on them.
Nothing produced by Town Planner Pro constitutes planning advice, legal advice, property advice, or a professional opinion. The service is provided on an “as is” basis and is intended to assist qualified professionals in carrying out their own work, not to replace it.
The service provides information-processing and drafting assistance only. Any planning opinion, recommendation, or conclusion appearing in an output is generated automatically and is not reviewed, endorsed, or adopted by Town Planner Pro Ltd. The responsibility for any decision, advice, or document produced using the service rests with the professional user.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
Subject to the paragraph above, Town Planner Pro Ltd is not liable for any indirect or consequential loss, or for any loss of profit, loss of business, loss of anticipated savings, or loss of goodwill, in each case whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.
Subject to the two paragraphs above, the total aggregate liability of Town Planner Pro Ltd to a user arising out of or in connection with the service in any rolling twelve-month period, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (a) £1,000 or (b) the total subscription fees paid by that user in that period.
You remain responsible for exercising your own professional judgment and for verifying all outputs against the source authorities before relying on them. Town Planner Pro Ltd does not review, endorse or adopt any output generated through the service.
Town Planner Pro is supplied on a subscription basis. The trial is 14 days from account creation with no card required. Paid subscriptions renew automatically at the end of each billing period unless cancelled in advance. You can cancel at any time from Settings; cancellation takes effect at the end of the current paid period.
Cancellation is not deletion. When you cancel, your account and data are retained: after the end of the paid period your account becomes read-only, so you can open and view your data but not add or edit until you resubscribe. Deleting your account is a separate action that you request; on account deletion your service data is hard-deleted within 30 days, as described in our Privacy Policy.
We may suspend or restrict access where a payment fails, is reversed, or is subject to a chargeback, or where we reasonably suspect fraud, until the matter is resolved.
Refunds. Subscriptions are billed in advance and are not refundable on cancellation; access continues to the end of the paid period.
Complaints. If you are unhappy with the service, email hello@townplannerpro.co.uk with the detail of your complaint. We aim to acknowledge within 2 working days and to respond substantively within 10 working days.
You retain rights to the data you put into Town Planner Pro (site information, photos, casework, notes, etc.). You grant Town Planner Pro Ltd a limited licence to process that data for the purpose of providing the service. Personal data is processed in accordance with our Privacy Policy. You can export your data at any time from Settings.
Town Planner Pro Ltd owns all intellectual property rights in the service, including its software, design, content, and brand. This includes the name and logo “Town Planner Pro”, which is the subject of a UK trade mark application (no. UK00004396346) that is currently pending. You are granted a limited, non-exclusive, non-transferable right to access and use the service for your own professional or business use for the duration of your subscription. Nothing in these terms transfers any of our intellectual property to you.
You must not use the service to upload or distribute unlawful content, to scrape or systematically extract data, to attempt to break or probe the service's security, or to resell access without prior written permission.
We may update these terms from time to time. Continued use of the service after a material change constitutes acceptance of the updated terms. Where the change is material we will request renewed acceptance on next login.
These terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
The service is provided on an “as available” basis. Town Planner Pro Ltd does not warrant that the service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any third-party data source (for example planning.data.gov.uk or a local planning authority service) will remain available or accurate. We may carry out maintenance, and features may change. Except as expressly stated, all warranties, conditions, and terms implied by statute or common law are excluded to the fullest extent permitted by law.
Town Planner Pro Ltd is not liable for any failure or delay in providing the service caused by events outside our reasonable control, including cloud or hosting outages, failures of third-party data sources or sub-processors, cyber incidents, loss of internet connectivity, or acts of government or regulators.
© Town Planner Pro Ltd · 18 May 2026